Delivery & Returns

Delivery & Returns

We offer free worldwide delivery with taxes included for all the jewellery.

The estimated handling time is 1-3 business days we ship from London, UK.

The preferred method of shipment is DHL Express & Parcelforce but we may use other carriers if necessary.

Estimated Shipping time:

Europe: 1-3 working days

USA , Canada: 2-4 working days

Asia & Australia: 2-5 working days 

DUTIES

Your order will be shipped fully insured and with prepaid import taxes for seamless experience. The price you see is final and you wont be required to pay anything additional. You can also email atelier@letolama.com if you wish to arrange it differently.

RETURNS POLICY

Leto Lama jewelry offers a 14-day return and exchange policy, allowing customers to test the jewellery at home and return it if it doesn't meet their expectations. 

We hope you’re delighted with your order but if your purchase is not exactly what you are looking for, you can exchange or return the item within 14 days from the date that the order was delivered to you as long as it meets the below requirements: 

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • If you have purchased the item from a boutique or another online store you will need to contact them for the return and the refund and follow their process.
  • The item was not discounted
  • The item was not bespoke or made to order e.g. Bespoke engagement ring

Returned items should be in new condition. Any returns that do not meet our policy will not be accepted. 

Bespoke or resized items can be returned within the returning period for an exchange or credit on the online store that can be used against another purchase. 

RETURNING AN ITEM 

If you would like to return your item for an exchange or a refund please email us at atelier@letolama.com to send you details about the process.

Once the item is returned back at our facility, It will take us 48 hours to process the exchange or the refund which will happen to the initial payment method and you will be notified via email once the process is fully completed.

You will be responsible to pay the shipping costs and any insurance costs, unrecoverable taxes incurred that relate to the delivery and the return or your order. These will need to be deducted from the refund. 

Do not hesitate to contact us at atelier@letolama.com and let us know if you have any questions regarding to a refund, return, or a purchase.