FAQ
1. What is the difference between 14ct and 18ct gold?
The main difference between 14ct and 18ct gold is the percentage of gold in the piece. 14ct gold contains 58.5% gold, while 18ct gold contains 75% gold. This difference in gold content can affect the color, durability, and price of the jewelry.
2: How do I clean my gold jewelry?
A: You can clean your jewelry using a soft cloth and mild soap and water or a soft toothbrush. You can also use specialized gold cleaning solutions or take your jewelry to a professional jeweler for cleaning and maintenance.
3. Do you ship your jewellery worldwide?
Yes we do with the exception of situations that are beyond our control and may not allow us to do so. If we are unable to deliver your order we will refund it.
4. Could you deliver a piece of jewellery before the standard order time?
It depends on the current orders in process but please do let us know your desired date and we will do our best to accommodate your request. You can also check our ready to ship collection which will arrive fast to you.
5. Where do you make your jewellery?
All of our pieces are handcrafted by Leto Lama from A to Z in her London studio.
6. Are your jewellery hallmarked by the assay office?
Yes we are registered with the British Assay Office of Goldsmiths and all the pieces will be hallmarked.
7. I don't know my ring size, please help me?
Please look at our ring size guide or email us on sales@cyclades.shop to receive a complimentary ring sizer.
8. Can I put my jewellery in an ultrasonic cleaner?
Jewellery embellished with Diamonds, Sapphires and Rubies can be cleaned with an ultrasonic cleaner but It is not recommended to put in there your moonstone, opal, or emerald jewellery as these are softer stones that may crack or fracture.
Use mild soap and a soft cloth or a toothbrush for emeralds, moonstones and tourmaline jewellery.
Keep your opals away from water or humidity as they are sensitive stones and might affect their luster or fire.
9. I am a journalist interested to write about Leto Lama Jewellery who should I contact?
Please send your enquiry to studio@letolama.com
10. Do you offer express shipping?
Yes, we offer worldwide express shipping and our preferred courier provider is DHL Express, items ordered before 12 pm CET time usually get delivered within 1 to 3 business working days.
11. What is your return policy for jewelry?
We want you to be happy with your order and we offer a hassle-free return policy for our customers. If you are not happy with your purchase, you can return it within 14 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. We will organize the courier for you to pick up your order and send it back to us.
If you have any questions or concerns about our return policy, please contact our customer service team studio@letolama.com
Please note will not accept returns on items that had bespoke requests.
12. I have a store and would like to place a wholesale order for your jewellery.
Please email studio@letolama.com
13. Do you offer gift packaging on every order?
Yes, all our products come with beautiful luxury packaging and they are ready to be handed as gifts either for you or for your loved ones.
14. Can I add a card for the recipient as this is a gift order?
Yes absolutely, please add on the order notes that you would like us to include a card with the note.
15. Are the stones natural?
We only use natural stones
16. I wear my scarves all the time and sometimes on tight knots, how can I get rid of the creases?
You can use a home steamer for garments and they will look like new within 1 minute or you can also carefully iron the scarves at a low temperature but please avoid ironing the handrolled edges.
17. How do you clean the scarves?
We recommend dry cleaning. Clients told us that they had no issues washing them carefully in cold water but we would only officially recommend you to dry clean your accessories to make sure that they will keep their vivid colours forever.
18. Can you avoid including the invoice inside the order? I would like to send an accessory directly to someone as a gift.
Certainly we can do that, just email us your request or write us a comment when you place an order with us and we will handle your order accordingly.
19. I saw a product on Instagram and I would like to buy it but I am not sure which one is it can you help me identify it?
Please send us an email at studio@letolama.com
20. Do you have any product care jewellery guidelines
Yes please check our Product Care guide, on the bottom left corner
21. Do I need to pay import duty taxes when I receive an order?
Normally not, but It depends on your jurisdiction and your governments policy about import. We dispatch most of the orders from London with DHL express and we prepay the import duties on your behalf when we send your order.
22. How do I take care of my 18ct, 14 ct gold jewelry?
Here are some tips for taking care of your solid gold jewelry:
- Store your jewelry in a dry, cool place away from sunlight and other sources of heat.
- Clean your jewelry regularly using a soft cloth and mild soap and water. Avoid using abrasive materials or harsh chemicals.
- Remove your jewelry before engaging in activities that may damage it, such as swimming or exercising.
- Avoid exposing your jewelry to harsh chemicals, such as chlorine, hairspray, or perfume.
- Take your jewelry to a professional jeweler for cleaning and maintenance as needed.
By taking proper care of your solid gold jewelry, you can ensure that it looks beautiful and lasts for years to come.
23. How do I determine my ring size?
Determining your ring size is easy with our ring size guide. You can measure your finger using a tape measure, or by printing out our ring size chart and comparing it to a ring that fits you well. We recommend measuring your finger at the end of the day, when it is at its largest. If you are unsure about your size, you can order a ring sizer complimentary from us, which includes a plastic ring sizer that you can use to determine your size. If you have any questions or concerns about your ring size, please feel free to contact our customer service team sales@cyclades.shop
Ring Size Chart
We are happy to help you find the perfect fit for your gold jewelry.
24. Do you offer a guarantee for your jewelry?
Yes, we offer a guarantee for our gold jewelry. We are committed to providing our customers with high-quality, long-lasting jewelry, and we stand behind the quality of our products. We want you to be satisfied with your order. Your jewellery is guaranteed to be free from any issues for one year from the date of purchase. If you experience any issues with your jewelry within this time frame, please contact our customer service team to repair.
Please note that our guarantee covers defected products and not normal wear and tear or damage caused by misuse.
25. Do you offer payment installments for the jewelry?
A: Yes, we offer payment installments through Shopify, Paypal and Klarna. You can choose to pay for your purchase in installments over a period of time, rather than paying the full amount upfront. To take advantage of this option, simply select the financing option at checkout and follow the instructions to apply.
26. What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards, PayPal, and Apple Pay. You can choose the payment method that works best for you at checkout.
27. Do you offer gift wrapping?
All of our jewellery are gift wrapped by default
28. Can I customize an item?
Yes, we offer customization options for some of our gold jewelry. Please contact our customer service team to discuss your options and pricing sales@cyclades.shop
29. How do I contact customer service?
You can contact our customer service team by email on studio@letolama.com and we will respond to you within 24 - 48 hours.
30. I love one necklace but I would like to purchase the pendant only without the chain
This should not be a problem. Email us on studio@letolama.com and we will send you a revised quote